Refunds

60 days to change your mind. No questions, no return shipping required.

How it works

Email help@eclait.com within 60 days of receiving your order. Include your order number (starts with ECLAIT-). We refund your card within 3 business days.

You don't need to ship the candle back. Keep it, gift it, throw it away — your choice.

What's covered

• Don't love it. Scent isn't what you expected, doesn't fit the room, anything. Refund.
• Damaged in transit. Send a photo, we refund and reship.
• Took too long. If your order hasn't arrived after 28 days, refund.
• Wrong item. Our fault — refund and reship.

Why so generous?

Two reasons. First: we genuinely think a candle should make a room better — if ours doesn't make yours better, you shouldn't have to keep it. Second: a generous refund policy is cheaper for us than a difficult one. Refunds we can predict; chargebacks we can't.

A few honest notes

• If you order 10 candles and refund all 10, we'll send a polite "what happened?" email but still process the refund.
• Pattern abuse (multiple orders, all refunded) we reserve the right to refuse future orders. We've never had to do this.
• Subscriptions can be paused, skipped, or cancelled any time before the next charge — no refund needed if you cancel before billing.

Anything else

Email us. Real reply, usually same day if it's a weekday: help@eclait.com.